*Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.

Items are shipped within 1-3 business days.  If you need a rush on your order please call us at 250-723-3344.  An extra fee may be charged.

Currently, orders are only shipped within Canada (excluding NWT, Nunavet & Yukon). You will be emailed a tracking notification once your order has shipped.

If there are any discrepancies with shipping amounts (or over-sized items that require shipping charges to be calculated after the order has been placed) a customer service representative will contact you via phone or email to discuss price changes or shipping options. 

All claims for damages/defects or any order discrepancies must be reported  to info@klubhouseforkids.ca within 72 hours of receiving the goods.